Service & Support

How do I install the FIDO2 Fingerprint Key to my computer?

You don't need to install it, it’s plug and play. It works with Windows, macOS, Linux, Chrome OS

I have two gmail accounts, how many FIDO keys do I need to protect two gmail account. Do I need 2 FIDO keys?

You can use one FIDO key with multiple accounts, but that is not recommended. Regardless of if you're protecting one gmail account, or two - you should register multiple keys (if the service allows it). That way, if you lose your key, or it's damaged, or it's stolen, you will still have a backup key ready to use.

Does Excelsecu FIDO2 security keys support Google Workspace?

Yes. Excelsecu FIDO2 security keys support Google Workspace and can be used as a phishing-resistant authentication method for Google accounts, Google Workspace users, and Google Cloud environments. Excelsecu FIDO2 authenticators are built on the FIDO2 and WebAuthn standards, which are supported by Google for passwordless sign-in and strong multi-factor authentication (MFA).

Does Excelsecu FIDO2 Security Keys support Okta?

Yes. Excelsecu FIDO2 security keys support Okta and can be used for passwordless authentication and phishing-resistant multi-factor authentication (MFA) across Okta-protected applications and services. Excelsecu FIDO2 authenticators are built on the FIDO2 and WebAuthn standards, which are supported by Okta for strong authentication and passwordless sign-in. Organizations can deploy Excelsecu security keys with Okta to secure workforce identities, administrator accounts, remote access, cloud applications, VPNs, and enterprise resources while reducing the risk of phishing attacks and credential theft.

Can Excelsecu OTP tokens be cloned?

No. Excelsecu OTP tokens cannot be cloned because each device contains a unique, factory-generated secret key stored in secure hardware. The key is non-exportable, tamper-resistant, and used to generate dynamic one-time passwords through secure cryptographic algorithms. Authentication relies on synchronized server-side validation, making duplication or cloning impossible in practical terms.

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